Reference

Terms and Conditions That Apply to Your inno2 Account

These terms set out how your inno2 account works — from registration and wallet deposits through bKash, Nagad, and Rocket, to withdrawal requests and account closure.

Account registration rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsEligibility by regionAccount closure process
inno2 Terms and Conditions That Apply to Your inno2 Account
REACH OUR TEAM

How to Contact inno2 About These Terms

If any part of these terms is unclear, or if you have a question about how they apply to your specific account situation, our support team can walk you through it. We handle account-related queries, wallet verification questions, and eligibility concerns through the channels below.

Live Chat Open the chat window from any page on inno2 to speak directly with a support agent about your account or these terms.
Email Support Write to us with your account ID and a description of your query; we respond to terms and eligibility questions as a priority.
Account Help Centre The help centre contains published answers on registration, wallet linking, withdrawal steps, and account verification for Bangladesh.
ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Handle Your Data

Your account data is stored securely and used only for the purposes described in these terms — running your account, processing wallet transactions via bKash, Nagad, or Rocket, and meeting any legal reporting obligations we are subject to. We do not sell your personal information to third parties. If you believe your account has been accessed without your permission, contact support immediately so we can lock it and investigate.

Login Verification

Each login may trigger a one-time PIN sent to your registered mobile number. Do not share this PIN with anyone, including support agents.

Data Retention

We retain account records for as long as required by applicable law and for the period needed to resolve any open disputes on your account.

Correction Requests

If the personal information on your account is incorrect, submit a correction request through the help centre with your account ID and supporting document.

Account Closure

You may request account closure at any time through support. Any balance is returned via your verified wallet — bKash, Nagad, or Rocket — before closure is completed.

Common Questions About These Terms

These are the questions we hear most often from account holders in Bangladesh about how our terms work in practice.

Access depends on whether online gaming is permitted under your local law. These terms apply to your account, but eligibility is determined by the rules in your specific region — check local law before depositing.

No. These terms allow one account per person. If duplicate accounts are found, we may suspend them and return any balance to the verified wallet — bKash, Nagad, or Rocket — on the original account.

We notify you through your registered contact before changes take effect. Continuing to use your account after the notice period means you accept the updated terms. You can close your account if you do not agree.

Submit a correction request through the help centre, including your account ID and a document that confirms the correct information. Our team reviews and updates the record once verified.

Withdrawals are processed to your verified wallet — bKash, Nagad, or Rocket. The wallet must be in your name and match the account registration details. Unverified wallets are not accepted for withdrawals.

Yes — either you or inno2 may close your account under circumstances described in these terms. Any remaining balance is returned through your verified wallet before closure is finalised.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.