Reference

What Governs Your Account at inno2

These legal terms set out how inno2 operates your account, handles your data, and manages access. Whether you fund via bKash, Nagad, or Rocket, the same rules apply — clear, consistent, and available to review any time.

Account TermsData HandlingWallet DepositsAccess by Eligible RegionContact Rights
inno2 What Governs Your Account at inno2
DATA AND SECURITY

How inno2 Handles Your Account Data

Your account data — registration details, wallet references, session records — is held securely and used only to operate your account and meet legal obligations. We do not sell or share personal data with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions and comply with applicable law.

Data Retention

We keep account and transaction data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary.

Cookie Use

inno2 uses cookies to keep your session active and to remember display preferences. You can manage cookie settings through your browser at any time.

Account Security

Accounts are protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

You can request a copy of the personal data we hold, or ask for corrections, by contacting support with your account ID. We respond within the window local regulations require.

REACH OUR TEAM

How to Contact inno2 on Legal Matters

Legal questions — account access, term disputes, data requests, or wallet transaction queries — go to the same support team that handles day-to-day account help. Reach us through any of the channels below. We handle requests from Bangladesh in English and aim to respond within one business day.

Live Chat Start a chat from any page on inno2. Available during operational hours and the quickest route for account or wallet queries.
Email Support Send detailed legal or policy questions to our support address. Include your account ID and the relevant bKash, Nagad, or Rocket transaction reference where applicable.
Help Centre The help centre on inno2 covers account terms, deposit verification steps, and policy FAQs. A good first stop before raising a formal query.

Legal Questions We Hear Most Often

These cover the account-level and policy questions that come up most. If something is not here, contact support directly.

Eligibility depends on your local law and the region you are in. You must confirm that online gaming is lawful where you are before creating an account. Inno2 does not override local legal restrictions.

Transaction references from bKash, Nagad, and Rocket are stored against your account to verify credits and process withdrawals. They are not shared beyond what is needed to operate your account.

Yes. Contact support with your account ID and we will send a summary of the personal data we hold for your account, in line with applicable data protection requirements.

Contact support via live chat or email. Include your account ID and the relevant wallet transaction reference — bKash, Nagad, or Rocket — so the team can trace the record and respond accurately.

Updated terms are published on this page. The date at the top of the page reflects the last revision. Continuing to use your account after a change means you accept the revised terms.

Reach out through live chat or email support. Suspensions are reviewed on a case-by-case basis. Accounts closed for eligibility reasons are not reinstated if the underlying issue has not changed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.